The fastest way to reach us is by email. We usually reply within one business day. We don't currently offer phone or live chat support, so email is the only way to reach our team directly.
What we can help with
Common questions we hear from travelers:
- A booking that hasn't arrived, or arrived with the wrong details.
- Questions about which route or date to book for your specific visa application.
- Help finding an order made with a different email address than the one you're writing from.
Before you write
If your ticket hasn't arrived yet, please check your spam folder first — tickets are delivered as a PDF attachment within a few minutes of payment. When writing to us, include the email address you used at checkout so we can find your order.